History

• The D900 is a high-end Samsung phone that provides users with a heavy set of features. The D900 is part of Samsung's slide-up line of mobile phones that use GSM networks. The technology used to make the phone slim resulted in a common set of problems for D900 users.
  
  

Types

• The D900 phone commonly experiences problems with screen technology, calling issues and camera instability. The screen can easily become damaged. The screen also has an issue with dust buildup getting under the screen and on to the main display. During active calls, the phone will randomly dial another number or automatically switch to call waiting. Calls may end unexpectedly. The camera will frequently shoot very grainy, cloudy or soundless video. The camera application will run slowly, causing photo opportunities to be missed.
  
  

Causes

• The lightweight design of the D900 makes the screen more prone to physical damage and cracking more often thajn other phones with durable build. Dust will often enter the main screen as a result of physical damage that breaks the seal between the LCD and the casing of the phone. The button layout on this phone tends to cause multiple failures that other phones do not have. The "send" and "end" buttons on the phone are not recessed like many flip phones. Camera failures can be attributed to poor conditions in the physical surroundings and an obstructed microphone on the phone. Camera slowness occurs when memory space on the D900 becomes strained. Storing a vast amount of pictures, videos, and data will cause slowness when accessing and using the camera and video recorder.
  
  

Prevalence

• Problems on the D900 occur frequently with extreme physical device usage. This includes dropping, throwing, and misplacing the D900. Extensive camera usage drains the memory on the D900. Improper device care also contributes to the malfunctioning of many D900 applications and hardware functionality.
  
  

Solutions

• Cell phone carriers and the phone manufacturer provide different levels of solutions for the D900. Samsung offers hardware replacement options and user guides. It is a more generic support option because the mobile carriers create specific software and firmware for the D900 network usage. The mobile carrier solutions relate to troubleshooting the device and providing continued support in order to keep customers satisfied.